Service Operations Management   [Archived Catalog]

MGT 6573 - Service Operations Management

Credits, 3 sem. hrs.
Prerequisite(s): Graduate standing; An undergraduate course in statistics; an undergraduate course in finance. Service Operations Management is a study of the role of operations management in service firms. Special emphasis is placed on key topics in the areas of (1) service operations strategy and the role of services in the American economy, (2) designing and delivering services, (3) managing performance in the service environment, (4) managing quality in the service firm, (5) issues in yield management, (6) waiting line management, (7) the rise of the lean management model in services.